2. Contacting NHS England:

• If you are not satisfied with the pharmacy’s response, you can
  contact NHS England directly.
• You can complain by post, email, or telephone.
• Post: NHS England, PO Box 16738, Redditch, B97 9PT.
• Email: england.contactus@nhs.net.
• Telephone: 0300 311 22 33.
• When emailing, it’s helpful to include “For the attention of the complaints team” in the subject line, according to NHS England.

3. Contacting your Local Integrated Care Board (ICB):

• For complaints about primary care services like pharmacy, you can
  also contact your local ICB.
•  You can find your local ICB on the NHS website, says NHS inform.

4. Reporting to the General Pharmaceutical Council (GPhC):

• If you have concerns about patient safety or public confidence in
  pharmacy, you can report them to the GPhC.
• The GPhC investigates concerns about pharmacists, pharmacy
  technicians, and pharmacies.
• You can report concerns through their online form or by phone.

5. Contacting the Parliamentary and Health Service Ombudsman (PHSO):

• If your complaint remains unresolved after going through the NHS
  complaints procedure, you can contact the PHSO.
• The PHSO makes final decisions on unresolved NHS complaints.
• You can contact them by phone or through their website.